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Contact Info
CANARIE is located at 45 O'Connor St., Suite 500, Ottawa, ON, K1P 1A4.
Phone: (613) 943-5454
Fax: (613) 943-5443
info@canarie.ca
For all media inquiries or website concerns, contact:
Wynn Anne Sibbald
Communications Manager
(613) 943-5432
WynnAnne.Sibbald@canarie.ca
Should you have a question or require additional information about CANARIE, please do not hesitate to contact a member of our team. We look forward to hearing from you.
Network Operations Centre
24 / 7 Telephone: 1(613) 944 5612 (leave voicemail)
On-call Engineer: 1 (613) 944 5611
ESCALATION PROCEDURE
In the event of an unscheduled problem or outage, please contact CANARIE NOC as follows:
| Level |
Contact |
E-mail |
Phone |
| 1 | Engineering Team | noc@canarie.ca | 1 (613) 944-5612* |
| 2 | Thomas Tam, Chief Engineer | thomas.tam@canarie.ca | 1 (613) 944-5609* |
| 3 | Chief Technology Officer | cto@canarie.ca | 1 (613) 944-5603* |
*Weekdays - 08:00-17:00 Eastern Time (UTC-5)
TROUBLE MANAGEMENT
Trouble Management involves the notification, determination, tracking, and resolution of troubles associated with CANARIE Network services. Current network outages can be viewed at the following web page: http://amidala.canet4.net/network/report1.php?type=Outages
CHANGE MANAGEMENT
Change Management allows network changes to proceed in a timely and minimally disruptive fashion. All changes to network equipment including hardware and software changes will be undertaken directly by CANARIE NOC engineering or under the direction of CANARIE NOC engineering.
Any service-affecting changes will be performed during the service window of 21:00 EDT/EST to 06:00 EDT/EST, whenever possible. Any non-service-affecting changes will not be limited to any maintenance window.
Scheduled network maintenance can be viewed at the following web page: http://amidala.canet4.net/network/report1.php?type=Maintenance