Technical Support
eduroam end-users: contact your help desk at your home institution
eduroam technical support staff: report trouble incidents to the BCNET Network Operations Centre (NOC):
- 1.604.822.1348, option 3
- noc@bc.net
NOC is available 24/7
To connect your institution to eduroam, you need to:
- configure your 802.11 wireless infrastructure to enable the "eduroam" SSID with WPA2/AES encryption and 802.1X authentication (typically using PEAP or EAP-TTLS),
- integrate with your identity management infrastructure,
- create a public support web page, and
- RADIUS proxy your .ca domain between your institution and the eduroam operator.
Documentation
All eduroam documentation is available online.
Checklist of Operator's tasks for a new connection
Participation in the Canadian Access Federation provides members with access to eduroam and Shibboleth services.
- Set up connection progress reporting
- Confirm institution has joined CAF
- E-mail proxy configuration details to institution
- Add institution to mailing lists
- Add configuration to Operator's RADIUS servers
- Ask institution to confirm that home and roaming logins work at institution
- Ask institution to confirm roaming logins work for new domain
- Add institution to map and list of participating institutions
- Publicize new connection locally
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