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Contacting The Duty Network Engineer
Network Operations Centre
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On-call Engineer: + 1-613-944-5611
On-call Engineer: + 1-613-944-5611
Escalation Procedure
In the event of an unscheduled problem or outage, please contact CANARIE NOC as follows:
| Level | CONTACT | TELEPHONE | |
| 1 | Engineering Team | noc@canarie.ca | 1-613-944-5611* |
| 2 | Thomas Tam, Chief Engineer | thomas.tam@canarie.ca | 1-613-944-5609* |
| 3 | Jim Ghadbane, Chief Technology Officer | cto@canarie.ca | 1-613-944-5603* |
* Weekdays - 08:00-17:00 Eastern Time (UTC-5)