Identity Access Management Support Specialist

The Identity Access Management (IAM) Support Specialist will be accountable for assisting in the day-to-day management of CANARIE’s Canadian Access Federation (CAF) services, including front-line technical support.

This is a full-time, permanent position that reports to CANARIE’s Senior Director, Applications.

Key Responsibilities

  • Assist with participant onboarding and frontline technical support
  • Deployment and operational support of Identity and Access Management (IAM) infrastructure and services
  • Deployment and operational support of roaming Wi-Fi infrastructure and services
  • Perform pro-active system analysis and service monitoring
  • Assist with the development of technical content for user documentation
  • Assist the Operations team with the management, security patching, upgrading, and evolution of the on-premises and cloud infrastructure
  • Collaborate with the CANARIE team and partners nationally and internationally on initiatives that drive service adoption and operation of advanced services
  • Travel may occasionally be required
  • Other related duties and responsibilities, as required

The Ideal Candidate

To excel at CANARIE, you have a demonstrated capacity to work collaboratively on teams and are also an energetic self-starter with the self-motivation to work independently. You have excellent oral and written communication skills, and can count time management, problem solving, and managing multiple priorities as your strengths. You also share a dedication to CANARIE’s core values: service, teamwork, inclusion, innovation, quality, and integrity.

Relevant experience in publicly funded, not-for-profit organizations is desirable. Bilingualism is preferred.

What You Bring

Education and Experience

  • College diploma or university degree in Computer Science or Computer Technology, or a suitable combination of education, experience, or other relevant training
  • Minimum of 5 years experience as a software technician or support engineer


  • Proven experience in customer support
  • Ability to quickly learn new platforms and technologies

Technical Proficiencies

  • Familiarity with federated identity management applications or Single Sign-On (SSO) solutions such as Active Directory Federation Services (AD FS), Azure AD, and/or Shibboleth and multi-factor authentication (MFA)
  • Working knowledge of the following:
    • Experience with Security Assertion Markup Language (SAML) 2.0 protocol and related solutions integrating with Lightweight Directory Access Protocol (LDAP)-based directory services or Active Directory
    • Public key infrastructure (PKI), X.509 certificates, Secure Sockets Layer/Transport Layer Security (SSL/TLS) and RADIUS
    • Custom scripting, installing and configuring open-source software on virtualized Windows/Linux servers
    • Microsoft Office suite

Come Work with Us

We are committed to employment equity and encourage anyone who can contribute to the diversification of ideas and perspectives to apply. For applicants with disabilities, accommodation is available upon request throughout the recruitment and assessment process.

If this position seems to be the right fit for you, please send a note and your resume to, and include the position title in your subject.

We thank all applicants, however only those applicants selected for an interview will be contacted.