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Frequently Asked Questions

For DAIR support please e-mail: dair.admin@canarie.ca 


Eligibility

+ Who can apply?
Any Canadian small or medium-size company (SME < 500 employees) may apply to DAIR.
+ How long can I use DAIR?
The program provides accepted users access to resources for one (1) year.
+ What do users get for the free program?
Eligible users have access to the following free resources for a year* for development, testing and trials:
  • 4 virtual cores (vCPUs)
  • 4 virtual machines
  • 8 GB RAM
  • 80 GB storage across 4 file systems
  • 200 GB of object storage
  • NVIDIA GRID Graphical Processor Unit (on an as-needed basis)
  • Native OS: Windows Server 2008, R2 Server 2012, Windows 7, Centos 6.0/7.0, Ubuntu 10.04/12.04/14.04
  • “Unlimited” data transfer in, within, and out of DAIR
  • Support
  • Additional resources for nominal fees.
*renewable subject to availability.
+ What happens after a year on DAIR? Where do I go?
This is not an exhaustive list of all Canadian Cloud providers; you are free to pursue the provider of your choice. Please read the DAIR Migration Preparation Guide for helpful information. Note: CANARIE does not endorse and is not responsible for any representations from these suppliers, nor the content of their external links.

Application Process

+ I’m having trouble submitting an application, who can help?
Please contact dair.admin@canarie.ca
+ When will I receive a response?
You should receive a response within one week. If you have not heard back from us, please make sure you have clicked the final “Submit” button at the end of the proposal. If that still doesn’t work, send an e-mail to dair@canarie.ca.

Technical Questions

+ Is it possible to transfer from a commercial cloud to DAIR?
The system is based on OpenStack (Icehouse), and thus supports basic EC2 (Amazon) interfaces, as well as the OpenStack APIs. Transferring into the DAIR system from an outside cloud is usually straightforward, although some competence in cloud computing DevOps is required as CANARIE does not provide or perform any transfer services.
+ Does DAIR provide GPUs in addition to (virtual) CPUs?
Yes, GPUs are available to DAIR users.
+ What virtualization technology does DAIR use?
DAIR uses OpenStack Icehouse, with KVM as the hypervisor.

Cost and Payment

+ How much do extra resources cost?
DAIR provides a default quota – free of charge – that includes:
  • 4 virtual cores (vCPUs)
  • 4 virtual machines
  • 4 IPv4 public addresses
  • 8 GB RAM in total
  • 80 GB storage across 4 file systems
  • 200 GB of object storage
  • NVIDIA GRID Graphical Processor Unit (on an as-needed basis)
  • Native OS: Windows Server 2008, R2 Server 2012, Windows 7, Centos 6.0/7.0, Ubuntu 10.04/12.04/14.04
  • “Unlimited” data transfer in, within, and out of DAIR
If additional resources are required beyond the default quota, they are sold as a quantity of ‘compute units’ for $100 CAD / year + HST. A compute unit is comprised of:
  • 1 virtual cores (vCPUs)
  • 1 virtual machines
  • 1 IPv4 public addresses
  • 2 GB RAM in total
  • 20 GB of block storage
  • 1 additional file system
  • 50 GB of object storage
Given that compute units are only sold in a non-prorated fashion, buying them earlier in your use of DAIR is more advantageous than later.
+ How do I make a payment?
Please contact dair.admin@canarie.ca