Frequently Asked Questions
How do I join the Canadian Access Federation (CAF)?
Please see full details on participation criteria and procedures on the “Join the Canadian Access Federation (CAF)” page.
My organization is a Canadian Access Federation (CAF) Participant. How do we add an additional service (such as Federated Identity Management or eduroam/eduroam Visitor Access)?
Please complete and submit a Service Amendment Form.
Our organization’s technical representative has changed. How do we update our technical contact details?
Please review this page and complete the “CAF Contact Change Form” specified.
How do I change our organization’s realm for eduroam?
Please send a request to tickets@canarie.ca
How do we change our organization’s identity provider (IdP) / Service Provider (SP) entity ID?
Please send your request, including your new metadata, to tickets@canarie.ca
Where can I find the Canadian Access Federation (CAF) Identity Provider (IdP) Installation Guide?
Please see Configuration Tools, listed under Support & Reference Materials > FIM Technical Support.
Is there a test environment in which we can test our metadata before going live?
The Canadian Access Federation (CAF) has a test federation for all Canadian Access Federation (CAF) participants to use. Please send a request to tickets@canarie.ca
What is the Canadian Access Federation’s (CAF) Metadata Registration Practice Statement (MRPS)?
The MRPS describes the metadata registration practices. It describes details such as how the Canadian Access Federation (CAF) registers “entities” in the federation, as well as standards and processes related to metadata formats, entity registration, and entity management.
How do we join eduGAIN?
If your organization participates in the Canadian Access Federation as an Identity Provider, (IdP) you are already in eduGAIN.
If your organization participates in the Canadian Access Federation as a Service Provider (SP), please send a request to tickets@canarie.ca to promote your service to eduGAIN.
Otherwise, please visit Join the Canadian Access Federation to learn more.
How do I enrol my institution/organization in the eduroam Configuration Assistant Tool (CAT)?
If your organization has an Identity Provider (IdP) registered in the Canadian Access Federation, you will be able to access CAT using your institution’s credentials. Please submit a request to access CAT to canops@canarie.ca. An invitation to manage your Identity Provider (IdP) CAT will be sent to the technical contact we have on file for your organization. Please note that the link provided in the invitation is only valid for 24 hours.
If your organization does not have an Identity Provider (IdP) registered in the Canadian Access Federation, you will be required to use social network credentials such as Gmail, LinkedIn, Twitter, or facebook to login. Please submit your request to canops@canarie.ca. An invitation to manage your Identity Provider (IdP) in the CAT will be sent to the technical contact we have on file for your organization. Please note that the link provided in the invitation is only valid for 24 hours.
I need guidance for configuring Federated Identity Management (FIM) at my organization.
Please send a request to tickets@canarie.ca.
I need guidance for configuring eduroam at my organization.
Please send a request to tickets@canarie.ca.
I have a technical question that is not addressed here.
Please send a request to tickets@canarie.ca.
I have a non-technical question about the Canadian Access Federation (CAF).
Please send your request to canops@canarie.ca.