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Support: Contacts

Our team is here to help you.

Technical Support

Business Hours (ET) Technical Support – 613-903-4061
24/7 Support – 613-944-5612
Email: tickets@canarie.ca

Administrative Support

Updates to Canadian Access Federation (CAF) Participation Agreements
Updates to Authorized Canadian Access Federation (CAF) Contacts
Checking Status of Applications (R&S Entity Category or Sirtfi Compliance)
Email: canops@canarie.ca

General Questions and Collaboration Opportunities

Scott Henwood | Senior Director, Programs
scott.henwood [at] canarie.ca

Identity and Access Management Quick Links:

Join the Canadian Access Federation (CAF)
Join the Research and Scholarship (R&S) Entity Category
Apply for Sirtfi Compliance
Amend Your Canadian Access Federation (CAF) Services
Update Your Authorized Canadian Access Federation (CAF) Contacts
Tech Resource: Federated Identity Management (FIM)
Tech Resources: eduroam Visitor Access (eVA)
Tech Resources: eduroam

Program News

October 23, 2017

Canadian students on the move rely on eduroam one million times a day

April 10, 2017

CANARIE Partners with Splunk to Offer Free Training and Certification to Research and Education Members

September 30, 2016

Let’s Talk About our Trust Issues