What was the business problem?
The relationship between vehicle owners, automotive service shops, and parts suppliers often suffers from a lack of trust and transparency. Unpredictable costs and service wait times often result in less-than-positive relationships between the three parties, and shop operators face costly delays and inefficiencies researching part prices, availability, and lead times from their suppliers. Suppliers in turn lack the real-time analytics from their channels to help inform their production schedules and supply chain management strategies. Additionally, most service shops use legacy, in-house software programs for their operations that are not integrated with suppliers’ ordering systems and do not produce consumer-friendly reports and invoices.